Payment, Cancellation & Refund Policy

Travbeez Private Limited

Last Updated: 31st December 2025

1. Definitions

For the purpose of this Policy, the following terms shall have the meanings assigned to them below:

• “Travbeez” / “We” / “Us” / “Our” refers to Travbeez Private Limited.

• “Client” / “Customer” / “Traveller” refers to any individual or entity booking travel services through Travbeez.

• “Land Package” refers to travel components excluding flights, such as accommodation, sightseeing, transfers, meals, and activities.

• “International Travel” refers to travel outside India.

• “Domestic Travel” refers to travel within India.

• “Departure Date” refers to the date on which the travel commences.

• “No-Show” refers to failure to report for travel or services without prior cancellation.

• “Force Majeure” refers to events beyond reasonable control, including natural disasters, pandemics, government actions, strikes, war, or civil unrest.
  

2. Our Commitment to Flexible Travel Planning

Travbeez understands that travel planning involves financial commitments and uncertainties. We aim to make your journey stress-free by offering flexible payment options, transparent installment schedules, and clearly defined cancellation policies, while aligning with airline, hotel, and partner regulations.

3. Payment Policy – International & Domestic Packages

Scenario 1: Booking Made More Than 46 Days Before Departure

A. International Travel

At the Time of Booking:

• 25% of the total land package (non-refundable deposit)

• 100% payment of flight tickets (if booked)

• Visa fees (if applicable)

• 5% GST

• 5% TCS (as per Income Tax Act)
  

Installment Schedule:

• First Installment: 50% of remaining land package – due 45 days prior to departure

• Second Installment: Balance 100% – due 30 days prior to departure
  

B. Domestic Travel

At the Time of Booking:

• 25% of total land package (non-refundable deposit)

• 100% payment of flight tickets (if booked)

• 5% GST
  

Installment Schedule:

• First Installment: 50% of remaining land package – due 45 days prior

• Second Installment: Balance 100% – due 30 days prior
  

Scenario 2: Booking Made Within 30 Days of Departure

International Travel

• 100% land package cost

• 100% flight cost

• Visa fees (if applicable)

• 5% GST + 5% TCS
  

Domestic Travel

• 100% land package cost

• 100% flight cost

• 5% GST
  

4. Cancellation Policy

A. International Travel

Cancellation TimelineCharges Applicable45 days or moreFlight cost (if issued) + 25% land package + GST + TCS + visa fees + promo deductions30–44 daysFlight cost + 50% land package + GST + TCS + visa fees29 days or lessFlight cost + 100% land package + GST + TCSNo-Show100% of total package cost

B. Domestic Travel

Cancellation TimelineCharges Applicable45 days or moreFlight cost + 25% land package + GST30–44 daysFlight cost + 50% land package + GST29 days or lessFlight cost + 100% land package + GSTNo-Show100% of total package cost

5. Payment Modes & Additional Charges

• Debit/Credit Cards: 3.0% surcharge

• RuPay Credit Cards: 3.5% surcharge

• Bajaj Finserv / Diners / Amex / International / JCB Cards: 5.5% surcharge

• Cash deposit at bank/ATM: 1.5% surcharge

Note: To avoid extra charges, we recommend online bank transfers or UPI.

6. Late Payment Policy

• Late payment fee: ₹500 per day

• Maximum grace period: 7 days

• Maximum late fee: ₹3,500

• Failure to pay within 7 days will result in automatic cancellation with 100% forfeiture of paid amount
  

7. Taxation & Compliance (Important Notes)

• PAN card is mandatory for international bookings.

• TCS @ 5% is mandatory for overseas tour packages.

• If PAN is not provided, TCS @ 10% will be charged.

• GST (5%) and TCS are non-refundable.

• TCS can be claimed while filing Income Tax Returns (ITR).

8. Visa Disclaimer

Clients must submit complete and accurate documents for visa processing.

Travbeez does not guarantee visa approval and shall not be responsible for visa rejection, delay, or denial.
Standard payment and cancellation policies will apply irrespective of visa outcome.

9. Special Passes & Attraction Tickets

For Dubai, Vietnam, Singapore, and similar attraction passes:

• 100% payment required at booking

• Cancellation up to 21 days prior: 75% refund

• Cancellation within 0–21 days or no-show: No refund
  

10. Refund Policy

• Eligible refunds are processed within 15–21 business days

• Refund timelines depend on partner and bank processing

• Travbeez is not liable for bank-related delays
  

11. Force Majeure

Travbeez shall not be liable for losses due to events beyond control including:

• Natural disasters

• Pandemics

• Government restrictions

• Riots, strikes, or political unrest

Additional costs due to such events shall be borne by the client.

12. Changes & Amendments

• Changes or rescheduling are subject to supplier approval

• Self-booked services outside Travbeez are not covered

• No claims accepted for partially self-arranged packages
  

13. Final Notes

• All bookings are subject to supplier rules

• Promotional or group packages may have stricter cancellation rules

• Travbeez reserves the right to update this policy without prior notice
  

14. Contact Information

📧 Email: support@travbeez.in
📞 Phone: +91 9363765515 | +91 89830 41983
📍 Address:
Travbeez Private Limited
VJ Indilife, 1310, Pashan–Sus Road,
Pune, Maharashtra – 411045

🏢 CIN: U79110TS2025PTC201914